Privacy and Data Protection Policy

1. Introduction
This policy outlines how Samuel Higham collects and protects your data in the context of coaching and consultancy services. We are committed to maintaining the confidentiality of the coaching relationship.

2. The Data We Collect
We may collect and process the following:

• Identity & Contact Data: name, email, and phone number.
• Coaching Data: Notes from sessions, goals, and professional challenges discussed (processed with high confidentiality).
• Transaction Data: Details about payments for coaching packages.
• Technical Data: IP address and website usage via cookies.

3. Our Lawful Basis for Processing

• Contract: We need your data to fulfill the coaching agreement we have with you.
• Consent: For sending newsletters or marketing insights (which you can withdraw at any time).
• Legitimate Interests: To improve our coaching methodologies and manage our business records.

4. No Third-Party Tracking & Cookies

• Analytics: We do not use Google Analytics, Facebook Pixels, or any “tracking” technologies.
• Cookies: This site uses only strictly necessary cookies. These are small files required for the website to function (e.g., security features or session management).

5. Data Security & Confidentiality
Coaching sessions are confidential. All session notes and personal details are stored in encrypted environments. We do not share your information with third parties unless required by law or specifically authorized by you (e.g., for a referral).

6. Your Rights
You have the right to see the data we hold, ask us to fix it, or request that we delete it. For any data-related requests, please contact: delyth@samuelhigham.co.uk